Blank App Store with MacOS Sierra, How-To Fix

After upgrading their Macs and MacBooks to MacOS Sierra, some of our readers discovered their blank App Store with MacOS Sierra. This problem also occurs in other versions of OS X as The Captain. This problem is relatively easy to solve, as it occurs due to old cache files that are not properly handled during the upgrade of macOS or OS X.

Related>

  • Dont the macOS application store updates appear?
  • Applications that crash on Mac?

Fast track

  • Exit>
  • Turn off then on (DO NOT RESET: perform a complete shutdown)
  • Change your date and time preferences to something different from your current time zone and region
  • Update using a combined macOS update download instead of an application store update
  • Log out and return to the Mac App Store. And check that your selected country is correct
  • Delete App Store cache folders from your users library cache
  • Restore your cache of accepted certificates

First steps for App Store Blank with Sierra MacOS

  • Before moving on to more time-consuming tips, try: log out AND close. Then wait a few minutes and restart. See if the Mac App Store now works.
  • Exit the Mac App Store and restart it while holding down the Shift key on the left side of your keyboard. Once opened, try updating your applications again.
  • Some users report that changing their Date and Time in the System Preferences to something other than their current location and time zone temporarily fixes access to the Mac App Store

Check macOS

Also, check if there is an update for your macOS. First, identify which version your Mac is currently running.

  1. From the Apple menu on the upper left, choose About This Mac. The version number appears just below the title MacOS (or Mac OS X)
  2. To see the compilation number, click on the version number. It appears in parentheses next to the version number.

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Combined update?

A combined MacOS (or Mac OS X) update contains all changes since the original release of that major version. Consequently, a combined update can be used to upgrade from anything within the same major release.

Some people always prefer to update their macOS or OS X through combined update downloads. One of their main reasons is that if something went wrong with a previous operating system update, running the combo usually fixes these problems. In comparison, sequential updates can leave these types of problems on your Mac

Log out of the App Store and check your country

Try logging out of the App Store and then logging in again. From the App Store menu bar, click on Store ; Logout. Exit the App Store application, then restart and log in.

Also, check that the Mac App Store is connecting to your current country

  1. Open iTunes and choose Account ; View my account
  2. To the right of Country Region, click on “Change country or region”.
  3. In the menu “Select a country or region”, select your new country or region
  4. On the Welcome to iTunes Store page, click Continue.
  5. Review and accept the terms and conditions
  6. Enter your payment method and billing address

Updating this information changes your country for all your Apple services for all your Apple products, including the iTunes Store, App Store, iBooks Store, or Mac App Store.

As mentioned, some users report that changing their Date and Time in the System Preferences to something other than their current location and time zone temporarily fixes access to the Mac App Store, so try it too if fixing your Mac App Store Region didnt solve the problem.

Next steps for App Store Blank with Sierra MacOS

Step 1 Start with the library cache

Most problems after updates are related to cache files on your Mac. Open a session in Finder and type ~ Library Caches and press Go.

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Look for the following five specific folders:

  • com.apple.appstore
  • storage account
  • Storeassets
  • store download
  • storeinapp

The main file is the first one.

Step 2 Get rid of these folders

Move these folders to your trash. You can now safely delete the temporary elements from the private var . When you reboot your Mac, it activates built-in cache-cleaning features and will delete the temporary items in the private var folders and var will be deleted as needed.

Then all you have to do is reboot your Mac. That should retrieve the screen of your application store with all the details.

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RELATED: How to fix the blank app store on iPhone or iPad

This secure reboot performs additional activities to get rid of temporary files and caches. When your Mac has finished booting in Safe mode, continue and reboot normally and you should be able to fix the problem. As a practice, when troubleshooting macOS-related problems, start with the cache files for the related area. This seems to solve most problems.

Delete invalid or incorrect certificates

Restore>

  1. Open the Finder ; Go to the folder
  2. In the search bar Go to folder, type var db crls
  3. Trash the files crlcache.db and ocspcache.db
  4. Enter an administrator password if requested
  5. Reboot the system and check if the App Store works

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  • Use the Terminal to upgrade! Terminal installs your updates manually and once youre done, restart and recheck the mac application store. Then open Terminal (Applications , Utilities , Terminal) and login: softwareupdate -i -a
  • Check that you are logged into iTunes. However, I thought I was already logged in when I tried to “view my account”. I was asked to log in. After logging in, close iTunes and “force close” the App Store. Then, open the App Store again while holding down the Shift key. While the reboot didnt work on its own before, it worked after logging into iTunes
  • Restore NVRAM and then delete com.apple.appstore.plist AND com.apple.storeagent.plist and then restart
  • I changed my time zone to another location, restarted and then went back to System Preferences , Date and Time and selected Set Time Zone automatically using the current location. This worked for me: Mac App Store is back!
  • An Apple Discussion user found the following solution: The list of the last 30 days of App Store updates can be found at ~ Library Application Support App Store updatejournal.plist. After backing up the file somewhere, open it in Xcode or any application that has to edit XML files hierarchically. Under Root , autoInstalledUpdates there is a list of elements starting with Element 0. Delete Element 0. (The element just below it will become the new Element 0.) Save. Open App Store and check for updates. If updates are displayed, you fixed it. Otherwise, go back and delete the next Item 0. Repeat until App Store Updates shows something. (In my case, when I deleted the item containing the last Numbers.app update, App Store started acting correctly again.)
  • During troubleshooting, Safari could not connect to any web server. This suggested that the problem had something to do with the network configuration of my Mac. I opened the network settings, selected my network adapter, clicked Advanced, went to the Proxies tab, and unchecked Automatic Proxy Settings. That worked for me.